🔒 Data Protection
Everything about where your data goes and how it's kept safe while you use Moatplay is laid out transparently right here. It won't take long to read, but it's worth knowing.
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Welcome to Moatplay. This Privacy Policy ("Policy") explains how the Moatplay platform ("we" or "Moatplay") collects, uses, stores, and protects your personal information.
Millions of people across Bangladesh trust Moatplay, and that trust is our most valuable asset. That's why we uphold the highest standards of data protection — not just on paper, but in every technical measure we take.
By using Moatplay's website, mobile app, or any of our digital services, you are considered to have agreed to this policy. If you have any questions, feel free to reach out to our support team at any time.
Moatplay only collects information that is necessary to operate its services. Collecting data beyond what is needed goes against our principles.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Device type & OS | App optimization | 12 months |
| IP Address | Security Verification | 90 days |
| Session & login timestamps | Security Logs | 6 Months |
| Betting History | Dispute Resolution & Audits | 5 Years |
| Cookie Data | User Experience | 30 Days |
Moatplay uses your data solely for the purposes listed below, and for no other reason:
Moatplay uses industry-leading technology to protect your data. Our security systems are audited by independent third-party experts at least twice a year.
Moatplay uses cookies to enhance your experience. Cookies are small text files stored in your browser.
You can disable cookies through your browser settings, though some features may not function properly as a result.
As a Moatplay member, you have several rights over your personal data. These rights are free to exercise and can be applied directly.
To view the information we hold about you, go to "My Data" under Account Settings or submit a request to our support team. You will receive a response within 72 hours.
You can correct inaccurate or outdated information at any time. Changes to your name, phone number, or date of birth may require KYC documentation.
When closing your account, you may request deletion of your personal data. Certain information may need to be retained for a specified period due to legal obligations.
To opt out of any marketing communications, update your notification preferences in your account settings.
You can request a download of your account data in a standard format.
Moatplay is strictly prohibited for users under 18. We do not knowingly collect any information from minors.
If you believe a minor has registered on our platform, please contact us immediately. We will close the account and delete all associated data without delay.
Moatplay retains your data only for as long as necessary. Any data that is no longer needed is automatically deleted after a set period.
For any questions, complaints, or requests to exercise your rights regarding this policy, please contact us directly:
If this Privacy Policy changes, you will be notified via SMS to your registered mobile number or through an in-app notification.
From technology to policy — we are committed to protecting your privacy at every level
Every connection is secured with bank-level encryption. Your data is encoded before it even reaches our servers.
A one-time password is sent to your mobile number at every login and withdrawal. Without your phone, accessing your account is impossible.
Your mobile banking details are not retained after payment processing is complete. All data is deleted immediately once the transaction is finalized.
Moatplay never sells your personal data to third parties. This is a core part of who we are.
Twice a year, independent cybersecurity experts review our systems. Results are disclosed with full transparency.
You can view, update, or request deletion of your personal data at any time. Full control is available through your Account Settings.
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